Refund Policy - SlabScore

Our Commitment

We want you to be completely satisfied with SlabScore. If our service doesn't meet your expectations, we offer a straightforward refund policy with no hidden conditions.

7-Day Money-Back Guarantee

New subscribers: If you're not satisfied with SlabScore within 7 days of your first payment, contact us for a full refund — no questions asked.

This guarantee applies to:

First-time Pro subscriptions ($10/month or $96/year)
First-time Unlimited subscriptions ($30/month or $288/year)
Upgrades from Free to a paid tier (monthly or annual)

How to Request a Refund

To request a refund within your 7-day guarantee period:

Email us at admin@slabscore.io
Include your account email address
Let us know why you're requesting a refund (optional, but helps us improve)

We process refunds within 3-5 business days. The refund will be credited to your original payment method.

After the 7-Day Period

After the initial 7-day period, refunds are handled on a case-by-case basis. We may offer:

Prorated refund for unused time on your current billing period
Account credit for future use
Subscription downgrade instead of cancellation

Cancellation Policy

You can cancel your subscription at any time. Here's what happens:

Monthly Subscriptions

Your subscription remains active until the end of your current billing period. You won't be charged again, and your account will revert to the Free tier.

Annual Subscriptions

Annual subscribers who cancel within the first 7 days receive a full refund. After 7 days, your subscription remains active until the end of the annual period. Contact us for prorated refund consideration on a case-by-case basis.

How to Cancel

Cancel your subscription anytime through one of these methods:

In-app: Go to Settings → Subscription → Manage Billing
Stripe Portal: Access your billing portal directly from your subscription email
Email: Contact admin@slabscore.io and we'll cancel for you

What Happens to Your Data

When you cancel or downgrade:

Your local card data remains on your device
Cloud-synced data is retained for 30 days in case you resubscribe
After 30 days, cloud data may be permanently deleted
You can export your data at any time before cancellation

Exceptions

Refunds may not be available in these situations:

Violation of our Terms of Service
Abuse of the refund policy (e.g., repeated refund requests)
Chargebacks initiated without contacting us first

If you're having issues, please contact us first — we're usually able to resolve problems without needing a refund.

Contact Us

Questions about refunds or cancellations? We're here to help.

admin@slabscore.io

We typically respond within 24 hours on business days.